MyChart - Your secure online health connection
MyChart Frequently Asked Questions
- Enrollment Questions
- What is MyChart?
- Is there a fee to use MyChart?
- How do I sign up?
- Who do I contact if I have further questions?
- Your Medical Record
- When can I see my test results in MyChart?
- Why are certain test results not shared electronically via MyChart?
- If some of my health information on MyChart is not correct, what should I do?
- If I send a message to my doctor, when can I expect a reply?
- MyChart For My Family
- Can I view a family member's health record in MyChart?
- Can I ask questions regarding a family member from my MyChart account?
- After I Have Enrolled
- I forgot my password. What should I do?
- Can you send me a new activation code as I have lost it, let it expire or did not receive it?
- Where can I update my personal information (e.g., home address, e-mail or change my password)?
- Technical Questions
- How is MyChart secure?
- What is your privacy policy?
- I was logged out of MyChart, what happened?
- What do I need to use MyChart?
- My activation code does not work, what should I do?
What is MyChart?
MyChart is a secure website and mobile app that helps you manage your care at your Pediatrician’s office MyChart gives you online access to your medical record:
- Request and schedule medical appointments.
- View your health summary.
- View test results.
- Request prescription renewals.
- Access trusted health information resources.
- Communicate electronically and securely with your medical care team.
Is there a fee to use MyChart?
MyChart is a free service offered to our patients.
Return to TopHow do I sign up?
Patients who wish to participate will be issued a MyChart activation code during an office visit or they can contact their pediatrician’s office to request one. This code will enable you to log in and create your own username and password.
Return to TopWho do I contact if I have further questions?
Please call your Pediatrician's Office and they can assist you.
Return to TopWhen can I see my test results in MyChart?
Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-3 business days.
Return to TopWhy are certain test results not shared electronically via MyChart?
Your Pediatrician’s office have determines which types of test results are sent to MyChart.
Return to TopIf some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your Pediatrician’s Office. Ask your Pediatrician’s Office to correct any inaccurate information at your next office visit.
Return to TopIf I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 2 business days. Please note that MyChart should not be used for urgent situations. Please dial 911 if it is an emergency.
Return to TopCan I view a family member's health record in MyChart?
Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Contact your Pediatrician’s office to request this access.
| Type of Access | User |
|---|---|
| Pediatric and Adolescent Proxy Access | Parents/legal guardians of patients under the age of 18 |
| Adolescent Access | Adolescent patients over the age of 13 |
| Adult Proxy Access | Parents/legal guardians of patients over the age of 18 |
| Consent to Access Developmentally Challenged Patient Record | Parent/legal guardians of patients over the age of 13 who are developmentally delayed or cannot consent to granting access |
I forgot my password. What should I do?
You may click the "Forgot password" link on the sign-in page to reset your password online. You can also contact your Pediatrician’s office and they can reset your password for you. Please note that after 5 failed log in attempts, your account will be locked (set to inactive) for safety reasons. Your Pediatrician’s office can reset this for you.
Return to TopCan you send me a new activation code as I have lost it, let it expire or did not receive it?
Please contact your Pediatrician’s office and they can generate a new code for you.
Return to TopWhere can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.
Return to TopHow is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
Return to TopWhat is your Privacy Policy?
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
Return to TopI was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
Return to TopWhat do I need to access MyChart?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer) or the app, which is available in the Apple and Google Play App Stores.
Return to TopMy activation code does not work, what should I do?
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems you can call your Pediatrician's office.
Return to Top
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