MyChart - Login Page

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What is MyChart?
Is there a fee to use MyChart?
What do I need to use MyChart?
How is MyChart secure?

How do I sign up?
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
My activation code does not work. What should I do?

When can I see my test results in MyChart?
If I send a message to my provider, when can I expect a reply?
Where can I update my personal information?
How do I change my legal name in MyChart?
What should I do if some of my information in MyChart is incorrect?

Can I view a family member's medical record in MyChart?
Can my spouse and I share one MyChart account?

I forgot my username or password. What should I do?
I didn't receive my two-step verification code. What should I do?
I was logged out of MyChart. What happened?
What do I do if I get locked out of my account?
I have multiple MyChart accounts. How do I link them together?
How do I delete my account?
Who do I contact if I have further questions?

About MyChart

What is MyChart?

MyChart is a secure website and mobile app that helps you manage your care at your Pediatrician's office. MyChart gives you online access to your medical record:

Request and schedule medical appointments.
View your health summary.
View test results.
Request prescription renewals.
Access trusted health information resources.
Communicate electronically and securely with your medical care team.

For more information about MyChart, check out https://www.mychart.com/features.

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Is there a fee to use MyChart?

No, MyChart is a free service offered to our patients.

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What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

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How is MyChart secure?

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Enrollment Questions

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during an office visit or they can contact their pediatrician's office to request one. This code will enable you to log in and create your own username and password.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, please call your Pediatrician's Office and they can assist you.

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My activation code does not work. What should I do?

Please call your Pediatrician's Office and they can assist you.

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Your Medical Record

When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-3 business days.

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If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

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How do I change my legal name in MyChart?

To make a request to change your legal name call our MyChart Patient Support Line at your Pediatrician's Office.

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What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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MyChart for My Family

Can I view a family member's medical record in MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

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After I Have Enrolled Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at your Pediatrician's Office to request assistance.

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I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart Patient Support Line at your Pediatrician's Office for quick support.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

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What do I do if I get locked out of my account?

To have your account re-activated, call our MyChart Patient Support Line at your Pediatrician's Office.

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I have multiple MyChart accounts. How do I link them together?

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How do I delete my account?

You can request that we deactivate your account by contacting the MyChart Patient Support Line at your Pediatrician's Office.

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Who do I contact if I have further questions?

Please call your Pediatrician's Office and they can assit you.

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